Return Policy

Returns

Our Returns Policy lasts 10 days from the date that you receive your product from us.  If 10 calendar days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain products cannot be be returned: Unique designs printed on products.  Non-returnable products are clearly marked in their respective product descriptions on our website.

To complete your return, please send us an email at contact@waholife.com, giving us 1. the date of purchase, 2. the order number, 3. the amount paid, 4. your first and last name, 5. your billing address, 6. the delivery address (if different), and 7. the reason why you are returning the product.

Please send your item together with a printed copy of the email you sent us to:  waholife Returns Dept., 70 Glengarry Road, Ottawa, Ontario, K1S 0L5, Canada.

Refunds (if applicable)

Once we have received and inspected your returned item, we will send you an email to notify you that we have received your returned item, and whether your refund has been approved.

If your return is approved, then a refund will be processed minus shipping costs, and 20% restocking fee - the amount will automatically be applied to your credit card, or the original method of payment, within a certain amount of days.

Please note that shipping costs are non-refundable.

Sale items

We can only refund  regular priced items. Unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We can only replace items if they are defective or they were damaged when you received them. If you need to exchange it for the same item, send us an email at contact@waholife.com, giving us 1. the date of purchase, 2. the order number, 3. the amount paid, 4. your first and last name, 5. your billing address, 6. the delivery address (if different), 7. the reason why you are returning the product and 8 photos are of the defective or damaged product. 

Please send your item and a printed copy of the email you sent us to: waholife Returns Dept., 70 Glengarry Road, Ottawa, Ontario, K1S 0L5, Canada.

Depending on where you live, or where the item is to be shipped, the time taken for your exchanged product to reach you, may vary.

Shipping

To return your item, please mail it together with a printed copy of the email you sent us to:  waholife Returns Dept., 70 Glengarry Road Road, Ottawa, Ontario, K1S 0L5, Canada

You will be responsible for paying the shipping costs of returning your item.

Shipping costs are non-refundable.

If you are returning an item which cost over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot take responsibility for items lost by the postal or courier services.

Late or missing refunds (if applicable)

If you haven’t received a refund within 3 weeks from the date you sent us the return, first please check your bank account or credit card account once more, as it often takes some time before your refund is officially posted.

If you’ve done all of the above, and you still have not received your refund, please contact us at contact@waholife.com.